# Options 

{% hint style="info" %}
Most commonly used on SMS and WhatsApp channels.
{% endhint %}

Option block is used when a selection from a list of items is to be made. The action block would render the list of options as follows:

As the list of options are displayed with numbers i.e. 1, 2, 3, etc. it is best suited for channels like WhatsApp and SMS.

### Configurations on the action block: <a href="#configurations-on-the-action-block" id="configurations-on-the-action-block"></a>

#### Message <a href="#message" id="message"></a>

This is the question the bot would ask while presenting the list of options.

#### List of options <a href="#list-of-options" id="list-of-options"></a>

The list of options that are to be shown will be defined here.

You can have up to **10 options** in one action block. In case you need more you can nest 'Option' blocks together.

Users can select from options by typing the following,

* The numeric digit i.e. 1, 2, 3...
* Alphabetic name i.e. one, two, three...
* Value of the option itself i.e. Blue, Green, etc.

#### Error message <a href="#error-message" id="error-message"></a>

When submitting a selection from the list of options, if any input does not match the list, this error message will be shown along with the list of options.

User will have to retry by entering a valid number.

#### Variable <a href="#variable" id="variable"></a>

Users can store the value of the selected option in a variable for future reference.

For example, if I choose 2 from the above image, 'Yellow' would be stored on the variable.

#### Hot keywords <a href="#hot-keywords" id="hot-keywords"></a>

You can define hot keywords that bring the user to this action block, wherever they are in the conversation flow.

{% hint style="info" %}
You can define more than 1 hot keywords
{% endhint %}

#### Track links <a href="#track-links" id="track-links"></a>

Enabling this option will create short URLs for all the URLs mentioned in this action block.

{% hint style="danger" %}
This will only work if **Link tracking** is enabled in your account settings.
{% endhint %}