Analytics Dashboard

Displays the KPIs of the chatbot/agent's performance.

This comprehensive tool provides you with invaluable insights into the performance of your chatbot and your team of agents.

Buraq.ai's Analytics Dashboard offers two types of analytics:

Chatbot analytics

With the Chatbot Analytics, you can delve into the intricate details of your chatbot's interactions, understanding user engagement, metrics, flow engagement, and overall user satisfaction.

On the other hand, the Agent Analytics section empowers you to evaluate your team's efficiency, response times, and customer satisfaction levels, enabling you to optimize your customer support processes.

This guide will walk you through the functionalities of both analytics types, helping you harness the power of data to enhance your customer service strategies and drive meaningful business outcomes.

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