# Analytics Dashboard 

This comprehensive tool provides you with invaluable insights into the performance of your chatbot and your team of agents.

Buraq.ai's Analytics Dashboard offers two types of analytics:

### Chatbot analytics <a href="#chatbot-analytics" id="chatbot-analytics"></a>

With the Chatbot Analytics, you can delve into the intricate details of your chatbot's interactions, understanding user engagement, metrics, flow engagement, and overall user satisfaction.

On the other hand, the Agent Analytics section empowers you to evaluate your team's efficiency, response times, and customer satisfaction levels, enabling you to optimize your customer support processes.

This guide will walk you through the functionalities of both analytics types, helping you harness the power of data to enhance your customer service strategies and drive meaningful business outcomes.

Let's get started!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.buraq.ai/reporting/analytics-dashboard.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.